TERMS OF SERVICE

Terms of Service

Last Updated: August 23, 2026

Welcome to Jaffra.

These Terms of Service govern your access to and use of the Jaffra website, including your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them.

If you do not agree to these Terms, please do not use our website.

1. About Jaffra

The Jaffra online store is operated under the Jaffra brand.

Our customer service contact information is:

Jaffra
Alexandria, Virginia, USA
Email: support@jaffra.store
Phone: +1 (571) 599-6374

2. Use of Our Website

You agree to use the Jaffra website only for lawful purposes and in accordance with these Terms.

You may not use our website:

• To violate any applicable law or regulation.
• To commit fraud.
• To place fraudulent or unauthorized orders.
• To interfere with the operation or security of the website.
• To attempt unauthorized access to our systems.
• To introduce malicious code, viruses, or other harmful material.
• To impersonate another individual or organization.
• To collect or misuse information belonging to other customers.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, minor variations may occur between photographs displayed online and the actual product.

This may include variations in:

• Color.
• Texture.
• Glaze.
• Pattern.
• Shape.
• Finish.
• Dimensions.

These differences may be inherent to the production and finishing process of ceramic products and do not necessarily constitute defects.

Colors may also appear differently depending on the customer's monitor, phone, tablet, or other display device.

4. Handmade and Ceramic Characteristics

Ceramic products may contain minor variations that reflect the character of the material and manufacturing process.

Small differences in texture, color, glaze, or finish may occur between individual pieces.

These characteristics are not necessarily considered defects.

However, products that arrive broken, materially defective, or otherwise damaged are covered by our Return & Refund Policy.

5. Product Availability

Product availability may change at any time.

We reserve the right to:

• Limit quantities.
• Discontinue products.
• Modify product specifications.
• Correct product information.
• Refuse or cancel orders where reasonably necessary.

6. Pricing

Prices displayed on the website are in U.S. Dollars (USD) unless otherwise stated.

Prices may change without notice.

The price charged for your order will generally be the price displayed at checkout when the order is submitted, subject to applicable taxes, shipping charges, discounts, and promotions.

If a significant pricing or product information error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order and provide a refund.

7. Orders

When you submit an order, you are requesting to purchase the selected products.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily constitute final acceptance of the order if circumstances require cancellation or correction.

Jaffra reserves the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable.
• There is a pricing or product description error.
• Fraudulent activity is suspected.
• Payment cannot be authorized.
• Shipping information is incomplete or invalid.
• The order violates these Terms.

If we cancel an order after payment has been received, we will issue the applicable refund.

8. Payment

Payment must be successfully authorized before an order can be processed.

Payment processing may be handled through Shopify and/or third-party payment providers made available through our checkout.

Jaffra does not intentionally store complete payment card information on its own systems when such information is processed by third-party payment providers.

9. Taxes

Applicable sales taxes and other charges may be calculated and collected at checkout as required by applicable law.

The amount of tax applicable to an order may vary depending on the shipping destination and applicable tax requirements.

10. Shipping

All shipping matters are governed by our Shipping Policy, which forms part of these Terms.

11. Returns and Refunds

All returns, refunds, and damaged-product claims are governed by our Return & Refund Policy, which forms part of these Terms.

12. Intellectual Property

All content on the Jaffra website is owned by Jaffra or used with permission and may be protected by applicable intellectual property laws.

This includes:

• The Jaffra name.
• Logos.
• Trademarks.
• Product photographs.
• Product designs.
• Text.
• Graphics.
• Videos.
• Illustrations.
• Website design.
• Product descriptions.
• Other original content.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission.

13. User Reviews and Submissions

If you submit a review, photograph, comment, testimonial, suggestion, or other content to Jaffra, you represent that you have the right to submit that content.

To the extent permitted by law, you grant Jaffra a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute submitted content for legitimate business and marketing purposes.

We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, offensive, or otherwise inappropriate.

14. Third-Party Services

Our website may use third-party services necessary to operate our business, including Shopify, payment processors, shipping providers, hosting providers, and other service providers.

Third parties may have their own terms and privacy policies.

Jaffra is not responsible for the independent practices of third parties outside our reasonable control.

15. Website Availability

We attempt to keep our website available and functional, but we do not guarantee that it will always be uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to:

• Maintenance.
• Updates.
• Technical problems.
• Security issues.
• Third-party service interruptions.
• Circumstances beyond our reasonable control.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be:

• Available.
• Uninterrupted.
• Error-free.
• Completely secure.
• Completely accurate or current.

Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Jaffra will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Jaffra and its affiliates, employees, contractors, and service providers from claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or unlawful use of the website.

19. Governing Law

These Terms are governed by applicable federal laws of the United States and applicable laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived under the laws applicable to their transaction or place of residence.

20. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date above.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Contact Us

For questions regarding these Terms:

Jaffra
Alexandria, Virginia, USA
Email: support@jaffra.store
Phone: +1 (571) 599-6374
Hours: Monday–Saturday, 9:00 AM–6:00 PM EST