Shipping Policy

Shipping Policy

Last Updated: August 23, 2026

At Jaffra, we carefully prepare and package every order to help ensure your products arrive safely.

1. Order Processing & Handling

Jaffra's standard processing and handling time is up to 5 business days.

Processing begins after your order has been successfully placed and payment has been authorized.

Business days are generally Monday through Friday and do not include applicable holidays.

During periods of high order volume, holidays, promotions, or circumstances beyond our reasonable control, processing may take longer.

If we become aware that your order cannot be shipped within the applicable promised timeframe, we will provide appropriate notice and, where required by applicable law, provide you with the option to cancel the order and receive a prompt refund.

2. Shipping Carrier

Jaffra currently uses:

USPS

Once your order has shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

3. Shipping Rates

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the destination, package size, weight, and shipping service selected.

4. Delivery Times

Delivery estimates may vary depending on the destination, shipping service selected, USPS operations, holidays, weather, and other circumstances.

Any delivery estimate shown during checkout is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Once an order has been handed over to USPS, delivery is subject to USPS operations and schedules.

5. Tracking

Where tracking is available, Jaffra will provide tracking information after the order has shipped.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package where necessary.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Jaffra because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply if the customer requests that the order be shipped again.

If you notice an address error after placing your order, please contact us immediately at:

support@jaffra.store

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

7. Lost or Delayed Packages

If USPS tracking indicates that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or designated delivery location.

• With household members.

• With neighbors.

• With your building management, where applicable.

You may also contact USPS directly.

If your package appears to be lost or significantly delayed, contact Jaffra at support@jaffra.store, and we will make reasonable efforts to assist you.

8. Damaged Packages

If your package arrives damaged, please photograph:

• The exterior of the shipping package.

• The internal packaging.

• The damaged product.

Contact us at support@jaffra.store as soon as reasonably possible.

Please keep the original packaging and damaged product until your claim has been reviewed.

For additional information, please see our Return & Refund Policy.

9. Shipping Delays

Jaffra is not responsible for delays caused by USPS, weather, natural disasters, holidays, transportation interruptions, incorrect addresses, or other circumstances beyond our reasonable control.

However, if we are unable to ship an order within a promised timeframe, we will provide any notice, cancellation option, and refund required by applicable law.

10. Contact Us

For questions about shipping:

Jaffra
Alexandria, Virginia, USA
Email: support@jaffra.store
Phone: +1 (571) 599-6374
Hours: Monday–Saturday, 9:00 AM–6:00 PM EST